More texts, more e-mails, more chats. This is the #NewNormal we face today as WFH arrangements prevail at work. As we compete for the attention of our colleagues and customers in a sea of remote communication, Jonathan Yabut will help you improve ways of writing business reports, e-mails, and correspondence in a concise and effective manner. Key lessons include improving your choice of words, applying a professional tone, and techniques in managing conflicts and inquiries in written formats.