Customer Experience can make or break your business, no matter how good your product is. Supporting your growth with the right customer service skills can help you manage conflicts and shortcomings. This session will equip participants with best practices and trends on how to manage frustrated customers on written, phone calls, and face-to-face platforms. With an emphasis on case studies, we will focus on improving the confidence level of your teams on how to handle objections and win back customers’ loyalty.
Module Outline: jonyabut.com/iratecustomeroutline
INVESTMENT (introductory rate for April 2023 only):
P999 – Early Bird Rate (pay on or before April 20)
P1,399 – Regular Rate
Enroll 3 participants + 1 FREE
Enroll 8 participants + 3 FREE
All participants will get the following:
3 hours of coaching & case simulations with Jonathan Yabut
Digital Certificate upon participation
Limited seats only!
You might be interested to also join our communications workshops on Public Speaking and Business Writing. Click here for more details: jonyabut.com/comms
For more inquiries, e-mail firstname.lastname@example.org
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