Customer Experience can make or break your business no matter how good your product is. Supporting your growth with the right customer service skills can help you manage conflicts and shortcomings. This session will equip participants with best practices and trends on how manage frustrated customers on written, phone call, and face-to-face platforms. With emphasis on case studies, we will focus on improving the confidence level of your teams on how handle objections and win back customers’ loyalty.
Module Outline: bit.ly/jyiratecustomers
P499 – Early Bird Rate (pay on or before November 11)
P799 – Regular Rate
Enroll 3 participants + 1 FREE
Enroll 8 participants + 3 FREE
All participants will get the following:
1.5 hours of coaching & case simulations with Jonathan Yabut
Digital Certificate upon completion of online course
Free 1 digital copy of Jon’s best -selling book: “From Grit To Great” (worth Php 250)
Limited seats only! Hurry & register here:
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Buying a ticket in a foreign currency (USD, MYR, AED)? Click here for the effective rates: bit.ly/jycurrencies.
Please note that all payments must be converted into PHP via PayPal or bank transfer.
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We issue OR via soft copy sent to e-mail in the time of pandemic. Please note that for clients requesting for a hard copy of OR, client must be the one to spend for the courier charges. You may arrange a Grab or Lala Move service to pick up the OR from our office (pls contact us separately for this). Averagely, delivery cost of an OR is P80 to P100 for Metro Manila and P120-P150 for outside Metro Manila.
All prices are quoted in Philippine pesos. If you are registering from another country, the USD foreign exchange is ~ P50/USD as of to date.
For questions and requests, please e-mail us: firstname.lastname@example.org
Customers agree upon purchase that tickets are non-refundable.
For customers who are unable to attend due to medical or emergency issues, you are allowed to attend next month’s sessions subject to availability. Customer is also required to present proof of medical certificate, emergency, or situations involving acts of god.